Greater Heights.

Senior Customer Service Executive

Main Objective:

• Reporting to the Customer Service Manager, you will provide support in the following areas
• To maximize revenue potential• Central Point of contact between Customers, Sales/Business Development, Supply Chain & Ops Support team
• To ensure offers and tenders activities complies to the procedures, increase the winning rate and optimise sales margin
• Ensure tender and quotation are managed in accordance with the defined process, directives from company standards
• Build on current work process and seek for areas of improvementTo achieve 100% customer satisfaction

Key Tasks:

• Handle customers’ inquiry/tender for our products and services• Process quotation and sales order on day to day basis
• Provide admin support to Sales and Technical Support Team to achieve sales
• Lead and manage assigned tender for submission that meets customer requirement
• Track and report on submitted quotation and tender status
• Monitor and keep clients informed on the progress of order as required
• Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery
• Maintenance and preparation of presentation material, product information
• Assist in preparation of management reports on general activities and expected turnover and market trends

Key Responsibilities:

• To manage customer feedback and maintain relationship with the customers
• To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
• To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• In addition to these duties/responsibilities’ employee is required to carry out such duties as may reasonably be required

Requirements:

• Degree in Mechanical Engineering
• Good PC skills (essential)
• 18 – 24 months’ related experience within the industry (desirable)
• Ability to work under pressure to tight deadlines (essential)
• Proactive, Analytical and Creative approach to problem solving (essential)
• Ability to communicate effectively on all levels (essential)
• Ability to work under owns initiative (essential)
• Ability to think strategically (essential)
• Good organizational and time management skills (essential)
• Product Knowledge (desirable)
• Quality Knowledge (desirable)
   
   

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